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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Returns & Exchange Policies
Return Policy
We are sorry to hear that you are unsatisfied with your purchase, please reference our return policy below. We will do our best to make it right.
In order to be eligible for a return, your item must be unused, unwashed, and in the same condition as when it arrived.
- Returns received within 10 days will be refunded in full, minus shipping charges
- Returns received within 11 - 14 days of original ship date will receive store credit
- We can not accept returns after 14 days
For all returns, Shipping costs will be at the responsibility of the customer.
Exchange Policy
Please always make sure to measure your pups neck prior to purchasing.
We do offer exchanges only for items unused, unwashed, and it's original package. We understand you might have order the wrong size. Please contact us right away to start your exchange.
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