FAQs

Have questions? We have answers.

Orders

We are here to help before, during, and after you place your order.

What size should I buy?

If you’re not quite sure which size is right for your pup, refer to our size guides. They’re located on each product page.

Can I change my address after my order is placed?

I know this can happen from time to time. Please contact me as soon as you realize that your address is incorrect. If your order has not shipped, we can do our best to correct your address.

If your package has shipped and you've entered the incorrect address, and it is returned to the sender we do require you to pay for shipping a second time to have the package reshipped.

How long is processing time?

Our current processing time (time from order date to ship date) is approximately 5 - 10 business days, but we always try to ship out as soon as possible.

During the high volume holiday seasons, please allow for additional time for your order to be processed.

Feel free to reach out to us if you need your order by a certain date and we will do our best to accommodate you. However, this is not guaranteed, we always strive for you to be 100% satisfied and understand the importance of receiving your orders in time for seasonal festivities throughout these holiday months.

Can I cancel my order?

Depending on the status of your order, it may be possible to cancel the order.

What should I do if my order says delivered but I haven't received it?

I’m sorry this happened, but this can happen from time to time.

Three Paws it not responsible for replacing or refunding lost, stolen, or missing packages - we count on USPS to deliver your package once it leaves our shop. Once it leaves my hands it is out of my control. If the postal service loses your package, you can contact your local post office or file a claim at www.usps.com.

If you require assistance in finding your tracking number, please email us at info@threepawsbandi.com and I would be happy to find it for you :-)

What to do if your order arrived damaged?

If your product arrived damaged in any way, please email us your order details along with a description and photo(s) of the item's condition and we will send you a new package.

Returns

What is your return policy?

We want to make sure you love what you buy! We offer free returns for up to 14 days on all eligible items. In order to be eligible for a return, your item must be unused, unwashed, and in the same condition as when it arrived. Please visit our return policy for more details.

How can I start a return?

If you are not satisfied with any of your products, please send me an email at info@threepawsbandi.com and we'll be here to help!

We accept returns and exchanges up to 14 days from when a product is received. Full refund returns are only for products that are not used and in new condition. Customers will be responsible for paying for shipping costs for returns and exchanges. Learn More