FAQs
Have questions? We have answers.
Product
We are here to help before, during, and after you place your order.
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for your pup, refer to our size guides. They’re located on each product page. Keep In mind our bandanas run big.
How should I wash each bandana?
How should I wash each bandana?
All product types are made to be washed in the washer machine on gentle cycle. Use cold water for dark and bright colors to prevent fading, and hot water for whites, or light colored materials. You can hang our bandanas to dry or use a dryer on a low heat setting to prevent damage to fabric fibers.
What are the dimensions of the bandana?
What are the dimensions of the bandana?
Our Reversible Bandanas are made to tie around the back of your dog’s neck, and typically run bigger than most bandanas. My recommendation is to size down if you fall between sizes or have a fluffy dog.
- XS: fits up to 10" as tie & snap | snaps fit up to 14". Measures 6.5" top to point
- SM: fits up to 16" as tie & snap | snaps fit up to 18". Measures 7" top to point
- MD: fits up to 20" as tie & snap | snaps fit up to 24" . Measures 9" top to point
- LG: fits up to 24" as tie & snap | snaps fit up to 28" . Measures 10.5" top to point
Orders
We are here to help before, during, and after you place your order.
When will my order ship?
When will my order ship?
Please allow up to 5 business days for processing your order. If for some reason you need your order to go out ASAP, please email inifo@threepawsbandi.com and we will do our best to ship it out as soon as possible!
Can I change my address after my order is placed?
Can I change my address after my order is placed?
I know this can happen from time to time. Please contact me as soon as you realize that your address is incorrect. If your order has not shipped, we can do our best to correct your address.
If your package has shipped and you've entered the incorrect address, and it is returned to the sender we do require you to pay for shipping a second time to have the package reshipped.
How long is processing time?
How long is processing time?
Our current processing time (time from order date to ship date) is approximately 5 - 10 business days, but we always try to ship out as soon as possible.
During the high volume holiday seasons, please allow for additional time for your order to be processed.
Feel free to reach out to us if you need your order by a certain date and we will do our best to accommodate you. However, this is not guaranteed, we always strive for you to be 100% satisfied and understand the importance of receiving your orders in time for seasonal festivities throughout these holiday months.
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order.
What should I do if my order says delivered but I haven't received it?
What should I do if my order says delivered but I haven't received it?
I’m sorry this happened, but this can happen from time to time.
Three Paws it not responsible for replacing or refunding lost, stolen, or missing packages - we count on USPS to deliver your package once it leaves our shop. Once it leaves my hands it is out of my control. If the postal service loses your package, you can contact your local post office or file a claim at www.usps.com.
If you require assistance in finding your tracking number, please email us at info@threepawsbandi.com and I would be happy to find it for you :-)
What to do if your order arrived damaged?
What to do if your order arrived damaged?
If your product arrived damaged in any way, please email us your order details along with a description and photo(s) of the item's condition and we will send you a new package.
Returns
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer free returns for up to 14 days on all eligible items. In order to be eligible for a return, your item must be unused, unwashed, and in the same condition as when it arrived. Please visit our return policy for more details.
How can I start a return?
How can I start a return?
If you are not satisfied with any of your products, please send me an email at info@threepawsbandi.com and we'll be here to help!
We accept returns and exchanges up to 14 days from when a product is received. Full refund returns are only for products that are not used and in new condition. Customers will be responsible for paying for shipping costs for returns and exchanges. Learn More