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Returns & Exchange Policies

Return Policy

We are sorry to hear that you are unsatisfied with your purchase, please reference our return policy below. We will do our best to make it right. 

In order to be eligible for a return, your item must be unused, unwashed, and in the same condition as when it arrived.

  • Returns received within 10 days will be refunded in full, minus shipping charges
  • Returns received within 11 - 14 days of original ship date will receive store credit
  • We can not accept returns after 14 days

For all returns, Shipping costs will be at the responsibility of the customer.

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Exchange Policy

Please always make sure to measure your pups neck prior to purchasing.

We do offer exchanges only for items unused, unwashed, and it's original package. We understand you might have order the wrong size. Please contact us right away to start your exchange.

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